Garbage Guidelines

Garbage GuidelinesTrash will be collected once a week. See Service Schedule tab for the collection map to determine the pickup day in your area.

All trash must be placed in bags inside the grey 95-gallon trash cart.

Place all trash items out no later than 7:00 am for pickup between 7:00 am and 7:00 pm on your service day. Please ensure the trash containers and the recycle cart are separated by at least three (3) feet, and three (3) feet away from obstacles such as mailboxes, cars, fences, gas meters, and drainage ditches.

Missed Collection? Contact CWD Customer Service within 24 hours at 972.392.9300, Option 2.

Need a New Trash/Recycle Cart? Please call CWD at 972.392.9300, Option 2. There is no cost for a replacement unless the damage was caused by fire.

Need an additional trash or recycle cart?: Please call the City of Red Oak Utility Billing department at 972.617.3638 and they will assist you!

Q     How do I get my trash or recycle cart replaced if it is damaged or has normal wear and tear? Does it cost anything?
A     Please call CWD at 972.392.9300, Option 2. There is no cost for a replacement unless the damage was caused by fire.

Q     How do I get a special pickup for extra items or non-compliant items?
A     Call CWD Customer Service at 972.392.9300, and request an estimate for a special pickup. Estimates are free.

Q     I see I can put out up to two (2) cubic yards of bulky waste. Can you give me an idea about how much that would be?
A     Certainly! A good rule of thumb is that a cubic yard is about the size of a washer or dryer. So, two (2) cubic yards would be about a washer and dryer side by side.

Q     How can I get an additional trash or recycle cart?
A     Please call the City of Red Oak Utility Billing department at 972.617.3638 and they will assist you!