Utility Billing

RESIDENTIAL GARBAGE RATE INCREASE EFFECTIVE ON JANUARY BILLING: Residential garbage rates will increase on the January 30, 2021 billing. The residential garbage rate will increase from $11.74 to $13.08, and the extra cart fee will increase from $4.86 to $5.03. These rates are subject to sales tax.

WINTER AVERAGING OF RESIDENTIAL SEWER CHARGES:  Residential sewer charges will be calculated based on the consumption method for the December, January and February billing statements for winter averaging. Please note that the consumption used during the winter averaging months determines your maximum sewer charges for the remaining months of the year. If you are a new customer to the City of Red Oak and an average cannot be determined, the Citywide average will be assigned to your account. After the averaging period, the billing method will be switched back to winter average. This means that for the remaining months of the year, your account will be billed based on consumption up to the winter average, which serves as a cap.

NOTICE OF LATE FEES AND DISCONNECTS: The City of Red Oak is sensitive to the impact that COVID-19 has had on the circumstances of the citizens in Red Oak. With the August 30th billing, the Utility Department resumed pre-COVID 19 processes of adding late payment penalties to accounts according to your billing statement and disconnecting services for non-payment on the cutoff date stated on your bill. The City will continue to work with customers on an individual basis who request a 10-day extension or a payment plan. If you have questions, please direct them to our Utility Billing Department at 972-617-3638 or ub@redoaktx.org..

UBAbout Utility Billing

It is the goal of the Utility Billing Department to provide professional and responsive service to the citizens of Red Oak. This is a service-oriented department is responsible for: 

  • Billing and payment collections for water, sewer, and solid waste services
  • Customer service issue resolutions
  • Monthly meter readings
  • New account set up for water services

If you have a question about your account or services please contact Utility Billing at 972.617.3638