Registering a New Patron

Procedure for registering a new patron


  • Inform the patron of the cost of a card if they do not pay Red Oak City tax. Offer to look them up on the Ellis Co. Tax Assessor’s site
    • On the tax assessor’s site, enter Street Number and Street Name.
    • Omit Road suffixes like ‘rd.’ ‘dr.’ etc.
    • You don’t need to enter cardinal directions like North, South, etc.
    • Find the property listed and click on ‘view details’ to see full listing
    • Click on ‘Taxing/Jurisdiction
      • You need to see entity #372 – Red Oak City for the card to be free
  • If they still want to get a card, have the patron complete the online registration form on the library laptop (they can also do this at home). If someone is already on the laptop, register them yourself on the staff computer.
  • Then you need to see a valid, current ID with their name and current address on it such as:
    • Driver’s License
    • State ID
    • School ID
    • Military ID
    • Utility Bill
    • Lease
    • First Class Mail sent to that residence under their name
  • If patron is registering for a city employee or Red Oak teacher card, you need to see city/school ID or paystub plus Driver’s License.
  • Pull up the self-registered account if applicable and enter the new barcode, update the patron type, ID #, statistical class and anything else required to save the registration form.
  • Receive payment if necessary
  • If patron does not have ID, or can’t pay, we can still SET UP the account, but place a block on it that they will have to remove to use the account.
  • Minors can only be registered under a parent or guardian’s card, and the parent or guardian must be present and have a valid and updated patron account with the library.
  • Patrons cannot share cards.