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1. When is my bill due?

Bills are due upon receipt and should be paid by 5:00 pm on the 15th of the month to avoid a 10% penalty. Payments not received by the 25th of the month are subject to a $40 delinquent fee and disconnection of service.

2. What are my payment options and where can I pay?

We accept cash, check, money orders, MasterCard and Visa Cards. You can mail your check or money order to The City of Red Oak Utility Billing at
PO Box 393
Red Oak, TX 75154

Payments are accepted at the Municipal Center's Utility Customer Service office located at 200 Lakeview Parkway. For your convenience, there is also a drive-through and night drop box on the East side of the building. Credit card payments made by phone or online will be subject to a $4.25 processing fee. If you have any further questions, please email the Utility Customer Service office or call them at (972) 617-3638. For more details see Payment Options.

3. My bill seems high. What can I do?

First, make sure you don't have any faucets that are dripping, inside or outside your home. Second, we recommend you do a dye test on your toilets. Put some food coloring in the tank of the toilet, don't flush it, go back in about 30 minutes or so. If any of the colored water from the tank is in the bowl of the toilet, your toilet is leaking. This is a major water waster because a lot of times people don't realize the toilet is leaking because the water isn't going in the floor. Third, if you have an irrigation system, check the settings. Customers have said that they have had more than one program on at the same time and didn't realize it until they checked their programs. If you still have a question regarding your bill, please call the Utility Customer Service office at (972) 617-3638.