The Utility Billing Department aims to provide professional and responsive service to the citizens of Red Oak. This is service-oriented department is responsible for:

• Billing and payment collections for water, sewer, and solid waste services
• Customer service issue resolutions
• Monthly meter readings
• New account set up for water services

If you have a question about your account or services, please contact Utility Billing at 972-617-3638.

Please contact the Police non-emergency number 972-775-7607 for after-hours water/sewer leak emergencies.

WATER AND SEWER RATE INCREASED EFFECTIVE ON MARCH BILLING: Water and sewer rates increased effective on the March 31, 2023, billing, according to the master fee schedule.

RESIDENTIAL GARBAGE RATE INCREASED EFFECTIVE ON JANUARY BILLING: Residential garbage rates increased on the January 31, 2023, billing. The residential garbage rate increased from $13.08 to $14.34, and the extra cart fee increased from $5.03 to $5.55. These rates are subject to sales tax.

WINTER AVERAGING OF RESIDENTIAL SEWER CHARGES:  Residential sewer charges will be calculated based on the consumption method for the December, January, and February billing statements for winter averaging. Please note that the consumption used during the winter averaging months determines your maximum sewer charges for the remaining months of the year. If you are a new customer to the City of Red Oak and an average cannot be determined, the Citywide average will be assigned to your account. After the averaging period, the billing method will be switched back to the winter average. This means that for the remaining months of the year, your account will be billed based on consumption up to the winter average, which serves as a cap.