Sewer caps have been added to City of Red Oak residential utility accounts based on the average consumption used during the months of December, January and February. Sewer service is billed based on consumption up to the winter average for the months of March through November 2021. If you have questions, please direct them to our Utility Billing Department at 972-617-3638 or ub@redoak.tx.org.

Due to the recent winter storms and icy road conditions, our meter readers were unable to obtain all meter readings by the reading date of February 15^th. Meters that were read later than the usual date resulted in additional days of service added to the March 1^st bills. If this was the case with your account, your next billing on April 1^st will be offset with fewer than the normal amount of service days beginning from the date the meter was last read. If you are experiencing difficulties making payment and need assistance, please contact our billing department. Our Customer Service Representatives will be happy to assist you in completing a payment plan or extension.

NOTICE: The City of Red Oak City Hall remains staffed and we are working to serve our citizens.  However, our doors are closed to the public and we encourage all to utilize our online or telephone methods to conduct business.  Thank you for your efforts to keep our community safe and healthy during this time.  

About Utility Billing

It is the goal of the Utility Billing Department to provide professional and responsive service to the citizens of Red Oak. This is a service-oriented department is responsible for: 

• Billing and payment collections for water, sewer, and solid waste services
• Customer service issue resolutions
• Monthly meter readings
• New account set up for water services

If you have a question about your account or services please contact Utility Billing at 972.617.3638