Sewer caps have been added to City of Red Oak residential utility accounts based on the average consumption used during the months of December, January and February. Sewer service is billed based on consumption up to the winter average for the months of March through November 2021. If you have questions, please direct them to our Utility Billing Department at 972-617-3638 or firstname.lastname@example.org.
Due to the recent winter storms and icy road conditions, our meter readers were unable to obtain all meter readings by the reading date of February 15th. Meters that were read later than the usual date resulted in additional days of service added to the March 1st bills. If this was the case with your account, your next billing on April 1st will be offset with fewer than the normal amount of service days beginning from the date the meter was last read. If you are experiencing difficulties making payment and need assistance, please contact our billing department. Our Customer Service Representatives will be happy to assist you in completing a payment plan or extension.
NOTICE: The City of Red Oak City Hall remains staffed and we are working to serve our citizens. However, our doors are closed to the public and we encourage all to utilize our online or telephone methods to conduct business. Thank you for your efforts to keep our community safe and healthy during this time.
About Utility Billing
It is the goal of the Utility Billing Department to provide professional and responsive service to the citizens of Red Oak. This is a service-oriented department is responsible for:
- Billing and payment collections for water, sewer, and solid waste services
- Customer service issue resolutions
- Monthly meter readings
- New account set up for water services
If you have a question about your account or services please contact Utility Billing at 972.617.3638
The Utility Billing Department handles all billing and billing inquiries for services provided by the city of Red Oak. This department can assist residents and businesses with new water service, termination of service, and inquiries about rates and services. In addition to paying by mail, in person or at the drop box, we now offer you the ability to pay your utility bill online!Link to page
To activate water, sewer, and garbage services in Red Oak check out how to set up service by reading how to turn your water service on and off.Link to page
Forms & Applications
In order to assist you, we have created this outline of utility billing forms and applications. We hope this will provide any information you need.Link to page
Utility bills are mailed to residents each month. Payments are generally due on the 20th of each month. Payments received after the 20th are subject to a penalty (minimum of $5). There is a $25 fee charged for non-sufficient funds returned checks. Payments can also be dropped off in the drop box at City Hall.Link to page
Schedule of Rates & Fees
The potable water, wastewater, and reclaimed water utility systems owned by the City of Red Oak are supported entirely by the revenues earned from the operations of those systems. View the residential and commercial rate and any additional fees that may apply.Link to page
Online Account Access
View your account online. Update personal information, view account history and make online payments.Link to page