Sewer caps have been added to City of Red Oak residential utility accounts based on the average consumption used during the months of December, January and February. Sewer service is billed based on consumption up to the winter average for the months of March through November 2021. If you have questions, please direct them to our Utility Billing Department at 972-617-3638 or ub@redoaktx.org.

NOTICE: The City of Red Oak City Hall remains staffed and we are working to serve our citizens.  However, our doors are closed to the public and we encourage all to utilize our online or telephone methods to conduct business.  Thank you for your efforts to keep our community safe and healthy during this time.  

About Utility Billing

It is the goal of the Utility Billing Department to provide professional and responsive service to the citizens of Red Oak. This is a service-oriented department is responsible for: 

• Billing and payment collections for water, sewer, and solid waste services
• Customer service issue resolutions
• Monthly meter readings
• New account set up for water services

If you have a question about your account or services please contact Utility Billing at 972.617.3638