The Utility Billing Department handles all billing and billing inquiries for services provided by the city of Red Oak. This department can assist residents and businesses with new water service, termination of service, and inquiries about rates and services.

In addition to paying by mail, in person or at the drop box, we now offer you the ability to pay your utility bill online! 

utility_billDue Dates

Bills are mailed the last week of each month. Payments are due by 5:00 pm on the 15th of each month.

Note: If the 15th falls on a holiday or weekend, the due date is extended until 5:00 pm the following business day.


A 10% penalty is assessed on all balances not paid by 5:00 pm on the due date. Late notices are mailed on the 16th of each month.


If full payment is not received before 8:00 am on the 26th of the month, services are subject to being turned off, and a $40 delinquent fee is assessed. 

Note: If the 25th falls on a holiday or weekend you are allowed the next business day to make the payment.