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Animal Control

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1. What should I do if my neighbor's dog will not stop barking?

Contact Animal Control at (972) 617-7632.

2. How old should my pet be before their rabies vaccination is required?

6 months.

3. How many animals can I have?

The maximum amount of cats and dogs can be no more than 4 total.

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City Council

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1. When are council meetings held?

The second Monday of every month. Special Meetings, Workshops, and Public Hearings may be called as needed.

2. Where are council meetings held?

City Council Meetings are held in the Council Chambers of the Red Oak Government Center at 101 S. Live Oak St. Red Oak, Texas, 75154

3. When and where are agendas posted?

As required by law, all meeting agendas are posted 72 hours in advance on the Red Oak Government Center front doors which is the city's official posting place. The Red Oak Government Center address is 101 S. Live Oak St. Red Oak, Texas 75154

4. How can I sign up to speak at a council meeting?

 The Citizen Meetings Form can be completed online prior to the meeting or in person before the meeting starts.  Whether you comment via the Citizen Comments session or speak on a specific agenda item, your voice is important and will be heard.

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CWD Garbage Collection

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1. How do I get garbage collection at my residence?

Contact billing at (972) 617-3638 to set up the garbage account.

2. How do I get my trash or recycle cart replaced if it is damaged or has normal wear and tear? Does it cost anything?

Please call CWD at 972.392.9300, Option 2. There is no cost for a replacement unless the damage was caused by a fire. 

3. How do I get a special pickup for extra items or non-compliant items?

Call CWD Customer Service at 972.392.9300, and request an estimate for a special pickup. Estimates are free. 

4. I see I can put out up to two (2) cubic yards of bulky waste. Can you give me an idea about how much that would be?

Certainly! A good rule of thumb is that a cubic yard is about the size of a washer or dryer. So, two (2) cubic yards would be about a washer and dryer side by side. 

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Event Room Rentals

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1. What's included in my rental?

Each rental includes chairs and tables up to the capacity of room, 8 hour rental including set up and tear down, ability to add on a dance floor, projector, microphone, and portable sound system. 

2. Can I purchase additional hours?

Yes! You can purchase additional hours for $50.00 an hour per room. 

3. Can anyone cater my event?

Yes, all that we require is that your caterer follows all City of Red Oak Health Department guidelines. 

4. Do you allow alcohol and what is the alcohol policy?

Yes, alcohol is allowed under the following guidelines. A).  Alcohol is not on premises during business hours. B). A license TABC bartender is present while on premise. C). 1 Peace Officer per 100 guests is present. 

For more information please review our Alcohol Policy

5. What is needed to book?

To book the rental rooms you will need to 

1. Pay a deposit made up of a $200.00 refundable security deposit and half (1/2) the room rental fee. 

2. Sign the rental contract as well as additional addendums . 

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Finance

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1. What is the sales tax rate in Red Oak?

The sales tax rate in the City of Red Oak is 8.25%.

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Fire Department

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1. Is there a burn ban in effect?

No burning is allowed in Red Oak city limits. If you live outside the city limits you can visit Fire Marshal | Ellis County, TX Official Website

2. Where can I safely dispose of unused medication?

Citizens are encouraged to drop off their prescription medication for disposal within the drop box receptacle located within the Red Oak Police Department lobby at 100 Bonham Court Red Oak TX 75154. 

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Human Resources

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1. How do I apply for a position with the City of Red Oak?

Apply online at https://tx-redoak.civicplushrms.com/careers/.  If you need further assistance, email Human Resources at hr@redoaktx.org.

2. Can I apply for more than one job?

Yes, you may apply for more than one job, but a separate application must be submitted for each position.

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Library

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1. Who can get a library card?

Anyone can acquire a library card. If you pay property taxes to the City of Red Oak, or are a Red Oak city employee or a Red Oak school teacher your card is free of charge. For all other interested patrons a yearly membership fee of $20 is required. Children may be added under a registered adult for $5 each.

Only a legal parent or guardian may get a card for a child, and may be asked to show legal proof of guardianship. All fees accumulated on the child’s card are the financial responsibility of the parent or guardian. Children must be old enough to sign their own name, or of an age where they would normally be able to do so.

2. What do I need to get a card?

You may fill out the online card application in the library or at home. Once you have registered yourself, come to the Library with photo ID with your name and current address (like a driver’s license). If your license does not have your current address you may bring a recent utility bill, lease, temporary driver’s license, or certified mail to prove residency. Show this proof to the library staff member and they will update your account and issue you a library card. If applying for a city employee or Red Oak teacher card then you will need to show ID or a pay-stub and a driver’s license.

3. What computer/printing services does the library offer?

Red Oak Public Library has 5 public access desktops available for use within the library. See the fines/fees page for printing/copying/fax costs. All computers have internet access and word processing software. Wifi is also available for library members.

4. What is the password to my library account?

By default your password is the last four digits of the primary phone number on your account. If your password is not working, or you need to reset it, please contact the library.

5. How many items can I check out, and for how long?

Any patron is allowed to check out up to 50 items on one account. DVD’s are limited to five DVD’s at one time. DVD’s may only be checked out for three days. All other items are loaned for 14 days. Due dates are shown on receipt issued at check out. Overdue notification is a courtesy and not a requirement. Patrons can check the status of their account by sign into Red Oak account
. If they do not know their log-in information they can ask library staff to reset their password (by default the last four digits of their phone number)

6. I forgot my card. Can I still check out items?

You can still check out items by showing photo ID to library staff. However, you can only show ID to check out a maximum of three times before you will have to pay the replacement fee and get a new card.

7. What if I have a card at another library? (TexShare)

If you already have valid membership at another Texas library you may be eligible to receive a free Red Oak card through the TexShare program. Ask your home library if they can give you a TexShare card to present to Red Oak Library staff to receive limited borrowing privileges for 3 months. TexShare patrons may not check out DVDs or use library computer services.

8. Can I renew borrowed items?

All material can be renewed for its allotted period of time provided another patron has not placed it on hold. If the item is on hold, the current patron must bring it back to the library. DVD’s that are on the new DVD list cannot be renewed or held.

9. Can I place holds on items in the library collection?

Patrons may place holds on all materials. Patrons may place holds online through the catalog, or with the assistance of a staff member. You will receive an automated message when your items are ready. Please allow 24 - 48 hours for items that are checked in to be ready for pick up. If the item is checked out, it will be placed on hold when it is returned. Holds are kept active for six months before expiring.

10. Why is my card blocked / expired?

If a patron owes more than $10, their card is blocked from use. This includes using the Internet and checking out materials but does not block the use of the library catalog or using materials within the library. Expired cards are also blocked. Resident’s cards expire every three years and require the patron to update their current information yearly. Out of city cards expire after one year, and Texshare cards expire every three months.

Cards may be updated at the library information desk as long as the patron shows photo ID.

11. What if the library does not have the item I want?

If the library does not own the item, you have two options:

1) Place the item on the patron suggestion list hanging in the library or use our online suggestion form here. Library staff will refer to this list when they next order items. It is not guaranteed that we will buy everything you place on the list, but we will seriously consider it.

2) Ask to place an Inter-Library loan. The library will then try to borrow the item from another library in the U.S.

Both of these options may require that you wait several weeks for your item to come in.

12. Does the library accept donations / memorials of items / money?

Yes, the library will accept donations and memorials. However, we will only place into our collection items that are in good physical condition and that are appropriate for our users. All other materials may be placed in the library book sale at the librarian’s discretion. If you want to donate a large quantity of materials, please arrange delivery with the library ahead of time so they can prepare a space. Monetary donations are also welcome.

Donation / Memorial Forms are available from staff upon request.

13. Can I volunteer at the Library?

The library does accept volunteers over the age of 14 at our discretion. Fill out the form below to apply to be a volunteer.

Library Volunteer Form

14. Does the Library have a Friends Group?

If you are interested in supporting the Library as a Friend, please talk to a library staff member for more information

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Municipal Court

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1. Where can I pay my traffic ticket?

The Municipal Court is located at 101 S. Live Oak St. You can contact the court at 469-218-7700 or 469-218-7701. Citations can also be viewed online at Red Oak Municipal Payments.

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Parks & Recreation

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1. Can I fish in the pond at Pearson Park?

You will need a fishing license if you are over the age of 16. Fishing is by pole and line only: No trotlines, jug lines, throw lines, bows, and arrows, spears, or nets. Limit of 2 poles per angler. Red Oak Municipal Lake is included under Community Lake Fishing Regulations. For more information, please visit Texas Parks and Wildlife. 

2. How do I register for youth sports?

The City of Red Oak has several active youth sports associations in the city. All associations operate independently and are not directly affiliated with the City of Red Oak. For any questions or comments please contact the association's respective boards.

3. What type of programs and activities are offered for seniors?

Please visit the following link for more information. Senior Activities & Information

4. Can I rent the splash pad at Hargrove Park?

The splash pad is not available for rentals. However, our other City of Red Oak Parks are great places to hold birthday parties, family reunions, organized practices, or simply a scheduled picnic in the park. Please contact the Parks and Recreation Department to confirm facility availability and associated rental fees at 469-218-1270 or visit the following website Parks & Facility Rentals.

5. How do I turn the water on at the splash pad?

You must use a bare hand or foot on the "touch to start" button to turn the water on. 

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Planning & Zoning Commission

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1. What is the deadline for submittal for Planning and Zoning requests and documentation?

At least three weeks prior to the next planning and zoning meeting.

2. Do you have scheduled regular Planning and Zoning Meetings?

Yes, the first Monday of each month.

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Police

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1. How can I file a police report?

• Come into the Police Department at 547 North Methodist Red Oak, Texas 75154 and speak to an officer during normal business hours of 8:00 am – 5:00 pm Monday through Friday.
• If it is before or after normal business hours, come in the first set of doors of the Red Oak Police Department and look to your right and pick up the telephone on the wall and let the dispatcher know you need a officer sent to the Police Department.
• Call the Police Department at (972) 617-7632 and ask to speak to an officer.

2. How do I get a copy of a police report?

• Police reports can be requested in person while at the Red Oak Police Department Administrative Annex located at 100 Bonham Court by submitting an open records request form during normal business hours 8:00 AM to 5:00 PM  Open Records Request
• By emailing the Records Division at Records  and completing an Open Records Request.
• By faxing a filled out Open Records Request to: Red Oak Police Department Attn: Records Clerk at (972) 576-8063.
• By mailing filled out Open Records Request to: Red Oak Police Department Administrative Annex 100 Bonham Court Red Oak, Texas 75154 Attn: Records Clerk.

3. Are there any job openings?

Visit Human Resources for a list of job opportunities.

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Public Works

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1. How much is the deposit for a hydrant construction meter?

The deposit is $2,500.00 in accordance with the Master Fee Schedule as of 07/21/2022.

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ROPD Jail Unit

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1. How can I find out if someone is in the Red Oak Police Department holding facility?

Contact the records clerk staff during normal business hours (M-F 8 am-5 pm). 547 N. Methodist, Red Oak, Texas 75154 OR (972) 617-7632

2. When is the holding facility open?

The jail is open 24 hours a day, 7 days a week.

3. Where is the Ellis County Jail?

300 S. Jackson | Waxahachie, Texas 75165

4. What does it mean when a person is being "booked"?

This administrative process documents a prisoner's entrance into a holding facility/jail. The process includes collecting information such as the person's name, address, medical information, the reason(s) for the arrest (criminal charge(s), and inventorying personal property. A photograph and fingerprints are taken as well.

5. What occurs during an arraignment?

An arraignment is a formal meeting between a judge and a prisoner. The judge informs the prisoner of his or her charge(s), reads his or her rights, and advises the prisoner of the bond amount.

6. When are prisoners arraigned?

Arraignments are generally held once daily during the week by the municipal judge.

7. What is "jail credit"?

The City of Red Oak Municipal Court assigns a monetary value for time spent in jail for Red Oak Class C Misdemeanor tickets or warrants. A municipal judge determines jail credit as regulated by state law.

8. Is jail credit applied to all arrests?

No, jail credit only applies to on-site Red Oak Class C Misdemeanors, Failure to Appear Warrants, and Capias Warrants.

9. When may I visit a prisoner?

No visitation is allowed.

10. How can I pay for a prisoner’s Class C charges while they are incarcerated?

Cash, credit card, or debit card payments for a prisoner’s Class C Misdemeanor charges (including warrants) can be made at the Red Oak Municipal Court. Red Oak Police Department personnel operating the holding facility are authorized to collect money orders for fine payment made payable to the City of Red Oak for the exact fine amount.

11. What items may I bring for a prisoner?

Personal items of convenience and money may not be contributed to the prisoner's property. A prisoner's prescription medication can be brought but the prescription bottle must have the prisoner's name.

12. How may I get a prisoner's property?

Prisoner property can only be released after the prisoner grants written permission authorizing the release. To claim prisoner property, you will need to present a government-issued identification card (such as a driver license) and sign a property release form.

13. May a prisoner make free phone calls?

Prisoners are allowed to place one free telephone call once the booking process has been completed. A prisoner also has the opportunity to make collect phone calls from inside a cell.

14. What is a Failure to Appear Warrant?

This is a warrant where no plea has been entered. A prisoner can pay cash or credit or use a bail bond company who will post a bond for this type of warrant. The bond assures that the prisoner will appear in court.

15. What is a Capias Warrant?

This is a warrant where a plea has been entered, and the prisoner did not follow through with the court agreement. The only way to resolve a Capias Warrant is to pay the fine in full or by remaining in jail until enough jail credit has been earned ("time served").

16. How can a prisoner resolve a City of Red Oak Class C Misdemeanor Warrant?

Cash or Credit Card (MasterCard, Visa, or Discover) Released "time served" after acquiring enough jail credit. A combination of jail credit and payment (cash or credit card)

17. How can a prisoner resolve a Class C misdemeanor warrant issued from another city?

Payment can be accepted by the issuing agency. Most agencies do not allow cities to accept bonds or fines for their charges - payment must be made at the issuing agency.

18. How can a prisoner get out of jail when arrested for a felony or misdemeanor (other than a Class C Misdemeanor)?

Contact an attorney or a bail bond company.

19. Will city employees recommend a bail bond company or an attorney?

No, but most bail bond companies and attorneys can be located in the phone book, on the Internet, or by using directory assistance.

20. Where are prisoners' vehicles stored?

Tow Pro Towing: 306 Moreview Street Red Oak, Texas 75154 (979) 938-3221 Wrecker Service inquiries concerning fees, payment method, and directions to the storage facility should be directed to the towing company (Tow Pro Towing). Be prepared to provide information such as the vehicle's year, make, model, and license plate number.

21. Where can prisoners released from the Red Oak Police Department Holding Facility be picked up?

Prisoners are released into the lobby of the Police Department 547 N. Methodist Red Oak, Texas 75154

22. How do I get information on a prisoner that has been transferred to Immigration and Customs Enforcement (ICE)?

You may contact ICE at (214) 905-5829 for this information. Personnel at the Red Oak Police Department Holding Facility will not have any information regarding any prisoner transferred into ICE’s custody.

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Tourism

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1. Are community events pet friendly?

No, please keep all non-service animals at home. 

2. Is alcohol allowed at events?

No, all community events are alcohol and tobacco free. 

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Utility Billing

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1. When is my bill due?

Bills are due upon receipt and should be paid by 5:00 pm on the 15th of the month to avoid a 10% penalty. Payments not received by the 25th of the month are subject to a $40 delinquent fee and disconnection of service.

2. What are my payment options and where can I pay?

We accept cash, check, money orders, MasterCard and Visa Cards. You can mail your check or money order to The City of Red Oak Utility Billing at

PO Box 393

Red Oak, TX 75154

Payments are accepted at the Red Oak Government Center located at 101 South Live Oak Street. For your convenience, there is also a drop box located at the front of the building. Credit card payments made by phone or online will be subject to a 1% processing fee. If you have any further questions, please email the Utility Customer Service office or call (972) 617-3638 option 1. To pay online please visit our website at Utility Billing. 

3. My bill seems high. What can I do?

First, make sure you don't have any faucets that are dripping, inside or outside your home. Second, we recommend you do a dye test on your toilets. Put some food coloring in the tank of the toilet, don't flush it, go back in about 30 minutes or so. If any of the colored water from the tank is in the bowl of the toilet, your toilet is leaking. This is a major water waster because a lot of times people don't realize the toilet is leaking because the water isn't going in the floor. Third, if you have an irrigation system, check the settings. Customers have said that they have had more than one program on at the same time and didn't realize it until they checked their programs. If you still have a question regarding your bill, please call the Utility Customer Service office at (972) 617-3638.